Handling Crucial Conversation sand Unexpected Behavior

Registration requested.

This session is for all faculty and staff. Participants will gain knowledge on how to recognize physical and behavioural reactions when faced with a difficult situation that leads to crucial conversations; learn various dialogue skills, and techniques to maintain positive relationships at work.

Event Date: 
Wed, Jun 21, 2017 - 9:30am to 12:30pm
Topic: 
Handling Crucial Conversation and Unexpected Behavior
Location: 
Bluementhal Hall Rm 201
Speaker: 
Michelle Rances